Interviewed by Lisa Maliga, copyright 2015
I’m happy to introduce Pam, the founder of Kettlepot Soap. Pam is a very experienced soap maker from Ledyard, Connecticut, who makes Kettlepot bar soaps from scratch in a 220 year old New England farmhouse. All handcrafted soaps contain top-quality plant oils, essential and fragrance oils, natural pigment colors, herbs, flower petals, exfoliants and other goodies. Her numerous other handmade products include: bath bombs, lip lotions, hand and body lotions, sugared body polish and body butters, massage bars and more! [Click images to enlarge].
What prompted you to start making soap and/or bath & body products?
I started soaping quite a few years ago after returning from Ireland where I bought some lovely all-vegetable bar soaps. I wanted to recreate the soap and scent; that effort started my foray into Kettlepot Soap.
What types of soap do you craft? What types of bath & body products do you craft?
Since making my first bars of soap, I’ve added quite a few other handmade items to the KPS line: lip balm in an amazing number of flavors as well as custom-scented lotions, sugar scrubs, body butters, bath bombs, bubble bars, and massage bars. I find that my customers really appreciate being able to buy B&B in the scents they prefer. It’s like having your own personal line of skin care products made just for you!
When did you decide to sell your product[s]?
KPS has been in business 15 years. It seems like I have always been making and selling crafts made from a variety of mediums. Once I was confident in my recipes and skills, it seemed natural to move into selling soap.
Do you sell your products at crafts fairs/markets, bed & breakfasts, stores, etc.?
I mainly sell online and at crafts shows. Shows are a great way to introduce new products. I bring testers for nearly every product so people can try before they buy. Also, I really enjoy meeting my local online customers in person. Over the years, I’ve made quite a few new friends. Online selling does have the drawback that customers can’t try items before buying. Online does have at least one advantage though; I don’t have to worry about rainy weather!
What is your favorite fragrance or essential oil? What are your most popular scents?
Scent is a very personal choice; this is why KPS features a wide variety of soap scents at any given time as well as custom-scented goodies. It’s hard for me to pick a favorite scent as some days I like light, clean scents and other days I like deep, earthy scents. I don’t even have a favorite flavor of ice cream!
Where do you get your packaging ideas?
I’ve been sewing since I was in grade school so it was natural for me to use fabric in my packaging. Like many new soapers, I tried wrapping my soaps with fabric and tying them with raffia. I soon grew tired of all that knotting and switched to boxes. I still use fabric, coordinating the colors and patterns of the fabric with the colors, scents and patterns of the soaps. My customers rave about my soap packaging; they reuse the fabric-wrapped boxes as bookmarks, drawer sachets and gift boxes.
What advice would you give to newbies?
Research, test and experiment with every product you make. Understand your ingredients. Use a preservative. Get insurance. You don’t need every FO/EO or every ingredient under the sun. Don’t rely too much on trends; you need to establish your niche and signature and provide your customers with reliable products. Read and apply the FDA rules and guidelines for labeling and product descriptions.
Do you have any funny anecdotes about unusual customers?
Well, I know there is a raccoon out there that figured out that chocolate chip scented soap is not very tasty! A friend of mine’s son took a bar camping. He was pretty surprised to find teeth marks in his soap one morning.
How did you come up with your company’s name?
As boring as it may sound, the name just popped into my head. Kettlepot. It just stuck. But after about 10 years as KPS I thought about changing the name to something more ethereal or evoking nature: Dragonfly something, Blue Moon something, Fair Maiden something (you get the idea). After searching a number of names, I realized that there are just too many soap companies with too many names in those categories. Rather than change, I decided to stay with Kettlepot ~ it’s established and unique.